Your privacy is of the utmost importance to us. We will not, now or in the future, misuse or sell your data to third parties. We have a secure approach to data storage. We have electronic and managerial processes in place to look after your data and prevent unauthorised access to all the data that we collect. Our staff are regularly trained in GDPR and data protection best practices. We never store your financially sensitive data, such as credit card numbers or bank details.
We may collect various information and data from you when you are using our website or interacting with the Luxury Chalet Company. Using our site and services could include, but is not limited to: visiting our site, subscribing to mailing lists, making bookings, contacting us for support, entering competitions, or participating in market research.
This information could include, but is not limited to:
- Contact details (Name, email, phone number, address)
- Demographics (Age, nationality, location, interests)
- Post-booking support (feedback, reviews, enquiries, marketing content)
- Booking details (Emergency contacts, disabilities, medical needs, dietary requirements, passport details, date of birth, insurance details, visa requirements and residency, nationality)
- Use of our site (Browsing history, search history, repeat visits)
- Site visit details (IP address, browser, device type, search terms)
- Telephone support (Phone numbers and recordings of conversations with our employees)
Why do we collect your data?
The primary purpose for collecting and storing your data is to improve your user and customer experience. By storing your data, we are able to conduct regular audits, maintain quality control, enforce strict regulations, assess staff performance, and assess future staff training. By collecting your information, we are able to customise your use of our site and your experience of our brand to suit your unique interests and preferences.
We collect your data when you book with us to fulfil your booking request. We require information such as name, names of family members, email, home address, and telephone number so that we can contact you and share information with you in the lead up to your trip. It also allows us to provide fast and efficient support should any issues arise.
The collection of data is important to our marketing team. We may use your contact information to ask you to take part in feedback and market research. We may use your previous visits to our site and interactions with us to advertise our products to you on third-party websites. We may use your contact details to send you promotional materials we think would be valuable or interesting to you, such as promotions and offers, travel updates, and new products. If you do not wish to be contacted, please opt-out of campaigns or contact us directly to remove yourself from our mailing list.
In order for our bookings to function correctly, we need to share your data with other parties such as the chalet owners and operators. We only share the information necessary to complete your booking. Because we are a travel business, it is likely that some of your data could be moved or shared in a different country from where we received this data. There is a chance that data could be shared outside of the European Economic Area, which does not have the same regulations and approaches to data protection.
Sometimes we may work with external data experts to better understand the information we have collected and how we can use it to support customer experience and site function. This could include cleaning of old and irrelevant data, or analysis of our existing data. We only work with reputable data experts and protect all data we share with them by non-disclosure agreements. They have a legal obligation to delete any data we provide them after their time working for us is terminated.
What are cookies?
We also use tools such as Google Analytics to collect session data. This measures user behaviour and how people are interacting with our site. This could include, but is not limited to: referrals, user journeys, time spent on pages, and repeat visits. The software we use to collect this information is always deemed acceptable by industry standards.
Cookies are very common. They are small pieces of data that collect information like usernames to identify your computer. They are placed on your device when you access most networks. They help us collect information about our users to enhance site experience and keep the site running smoothly. The data collected is only focused on your usage of the site. Cookies only allow us to collect the data you choose to share with us. They do not collect personal information, only data that relates to your use of our site.
Your right to data protection
Contact data protection by email at email@example.com
Or by post at Luxury Chalet Co, Suite 2094 Unit 3A, 34-35 Hatton Garden, London EC1N 8DX.
We take your right to privacy seriously and will respond to any requests as soon as possible.
The Luxury Chalet Company
The Luxury Chalet Company is a privately owned UK company that sells luxury ski chalets around the world. Any data owned or collected by us is managed by The Luxury Chalet Company which is registered at: Suite 2094 Unit 3A, 34-35 Hatton Garden, London EC1N 8DX